Contact DoodleDream Coloring
We want support to feel practical, fast, and respectful of your time. Whether you are a parent preparing a quick activity, a teacher planning a class station, or an organizer running a larger event, clear support channels matter. This page explains how to contact us, what information helps us troubleshoot quickly, and where to report safety or security concerns.
Before reaching out, you may also find answers on the how the coloring book generator works guide, the kids coloring page gallery examples, or our pricing for AI coloring books page. If you still need help, send a message and include context. The clearer the details, the faster we can move from report to resolution.
Support Channels
General Support: support@doodledreamcoloring.com
Security Reports: security@doodledreamcoloring.com
For responsible disclosure details, review /security.txt. We appreciate clear, ethical reports that include
reproducible steps and impact description.
Common Reasons People Contact Us
Most inbound messages fall into a few categories. The first is generation troubleshooting, such as pages not finishing, temporary API errors, or confusion about prompt formatting. The second is billing support, including checkout questions, credit pack confirmation, and understanding what each pack includes. The third is classroom and group planning, where users ask for practical guidance on preparing enough pages for age-mixed groups or recurring sessions.
We also receive feature requests. Many of our roadmap decisions come from recurring requests that describe a real workflow problem, not just a nice-to-have idea. If you send feedback, include what you tried, what happened, and what outcome you expected. This structure helps us classify urgency and evaluate engineering effort accurately.
Bug Report Checklist
To speed up troubleshooting, please include:
- Device type and operating system
- Browser name and version
- Exact page URL where the issue occurred
- What you expected to happen
- What actually happened
- Any error message text or screenshot
- Approximate time the issue occurred
If the issue is tied to generation quality, also include the prompt you used and whether the result was too busy, too sparse, or inconsistent with your theme. Prompt context significantly improves diagnosis for content-related reports.
Billing and Purchase Questions
If your request involves pricing or checkout, mention which pack you selected and whether you saw a confirmation page. Current pack options are displayed publicly at pricing for AI coloring books: $1.99 for one book and $7.99 for five books. Including the last four characters of any checkout session reference can also help support locate records faster while minimizing unnecessary personal data in email.
For school and organization use, tell us your expected number of books per week or per event. That allows us to recommend practical purchase patterns and reduce avoidable checkout interruptions during active sessions.
Response Expectations
We prioritize messages by impact and urgency. Security issues, purchase failures, and production outages are reviewed first, followed by generation quality concerns and feature feedback. When contacting us, concise details usually outperform long narratives. One clear paragraph with exact context is often enough to get started.
If we need more data, we will reply with targeted follow-up questions rather than generic troubleshooting scripts. Our goal is to reduce back-and-forth and reach a concrete next step quickly, whether that is a fix, workaround, or roadmap note.
Privacy and Responsible Communication
Please avoid sending sensitive personal information in support email. Share only what is necessary to describe your issue. For policy details, read our privacy page and our terms page. If your message includes account or purchase context, keep screenshots focused on relevant sections.
We value thoughtful, respectful communication from parents, teachers, and caregivers. Your feedback directly informs quality improvements across generation reliability, UI clarity, and educational usefulness.